RETURN, REFUND & EXCHANGE POLICY

We want you to be fully satisfied with your purchase. If something isn’t right, we’re here to help.

ELIGIBILITY WINDOW

Returns, refunds, and exchanges are accepted within 7 days of receiving your order.

CONDITIONS FOR RETURN

Returns are accepted only in the case of the following:

  • Damaged product
  • Defective product
  • Wrong product delivered

To be eligible for a return, you must share clear photos of the issue within 7 days of receiving the product.

The product must be unused, unwashed, and returned in its original packaging. Once our team reviews and approves the return, we will initiate a refund.

*Refund will be provided to your provided bank during the return or exchange.

CONDITIONS FOR EXCHANGE

Exchanges are available in the following cases:

  • You received the wrong size
  • You need a different size

Please contact us within 7 days of receiving your order to request an exchange. Products must be in original condition with tags intact. Exchanges are subject to stock availability.

NON-RETURNABLE ITEMS

The following items are not eligible for return or exchange:

  • Items bought on sale or using promotional codes
  • Custom-made or personalized products
  • Innerwear or hygiene-sensitive items


RETURN CHARGES

  • No return handling charge will be deducted from your refund amount for each item returned.

HOW TO INITIATE A RETURN OR EXCHANGE

Go to the return order page select reasons and select the payment method in which you want your refund

REFUNDS

Refunds are issued to the provided bank account or as store credit, based on your preference. Please allow 5–7 business days after we receive and inspect the item for the refund to be processed.

RETURN SHIPPING COSTS

Customers are responsible for return shipping unless the item was damaged or incorrect.


NEED HELP?

For any return-related queries, email us at moveonn.co.in@gmail.com — we’re here to help!